CUES is Patient Rated Outcome Measures (PROMS) which enable users of mental health services to rate their experience across the range of domains that they consider to be important.
CUES focuses on the following areas of service experience:
- Where you live
- Money
- Help with finances
- How you spend your day
- Family and friends
- Social life
- Information and advice
- Access to mental health services
- Choice of mental health services
- Relationships with mental health workers
- Consultation and control
- Advocacy
- Stigma and discrimination
- Your medication/drug treatment
- Access to physical health services
- Relationships with physical health workers
Reference
Lelliott, P., Beevor, A., et al (2001) Carers’ and Users’ Expectations of Services — User version (CUES—U): a new instrument to measure the experience of users of mental health services The British Journal of Psychiatry, July 2001 179:67-72; doi:10.1192/bjp.179.1.67