|Contact||Nottingham North and East CCG|
|Telephone||0115 8831827 or 0115 8831838|
|Address||Civic Centre, Arnot Hill Park, Arnold, Nottingham, NG5 6LU|
David is a citizen using health and social care services in Nottingham North and East Clinical Commissioning Group (NNE CCG). Six months ago seven different health professionals and two social care services orchestrated his care. Part time worker David had to manage work around his care.
After listening to such stories NNE CCG invested £500,000 and commissioned evidence based service which wraps care around needs. David has one case manager coordinating his care 8am -10pm, 7 days a week including overnight provision. He now rings one number and the service assesses the situation, responds with the appropriate level of care (clinical / social / voluntary) to deliver care within 2 hours to avoid unnecessary admission. When admission is the right choice a rapid transfer from hospital scheme provides complex care out of hospital.
Staff are our most valuable asset and an extensive workforce consultation took place with over 70 one to ones with staff side. Staff have moved from uni-professional to case managers offering population health care.
A new service specification measured through patient led outcomes is in place with independent evaluation of the impact of the workforce change. A patient led group is measuring the impact for citizens.