Integrated mental health care in South Devon and Torbay

ContactSallie Ecroyd
Telephone01803 652 480/07515 393 491
AddressPomona House, Oak View Close, Torquay, Devon, TQ2 7FF

Torbay and South DevonSouth Devon and Torbay already has well-co-ordinated or integrated health and social care but as a pioneer site now plans to offer people joined up care across the whole spectrum of services, by including mental health and GP services.

They are looking at ways to move towards seven day services so that care on a Sunday is as good as care on a Monday – and patients are always in the place that’s best for them. The teams want to ensure that mental health services are every bit as good and easy to get as other health services and coordinate care so that people only have to tell their story once, whether they need health, social care, GP or mental health services.

Having integrated health and social care teams has meant patients having faster access to services; previously, getting in touch with a social worker, district nurse, physiotherapist and occupational therapist required multiple phone calls, but now all of these services can be accessed through a single call. In addition, patients needing physiotherapy only need to wait 48 hours for an appointment – an improvement from an 8 week waiting time.

A joint engagement on mental health is bringing changes and improvements even as the engagement continues – for instance, people wanted an alternative to inpatient admissions so we are piloting a crisis house, where they can get intensive support

An integrated service for people with severe alcohol problems frequently attending A&E, is offering holistic support. The service might help sort out housing problems rather merely offer detox. 84% report improvements.