Big White Wall

ContactBig White Wall
Telephone020 7060 1677
AddressTavistock Centre, 120 Belsize Lane, London, NW3 5BA

Big White WallBig White Wall is an award-winning online mental wellbeing service which offers safe therapeutic services through selfreferral from the comfort of their own homes.

It offers the first online pathway for mental health and wellbeing, placing people at the centre of their own care.  It enables people to access well governed, safe therapeutic services through self-referral from the comfort of their own homes.

Key features:

  • It’s safe, anonymous and available 24/7
  • Talk therapy in a community, groups or one-to-one
  • Trained counselors online 24/7
  • Guided group support
  • Live therapy via text, audio or video
  • Self-administered clinical tests, guides, tips, articles to improve wellbeing.

BWW identified the need to develop synchronous online therapies (LiveTherapy) as a result of demand from its community of 8000 people (who either self refer or are referred by GPs, primary mental health care agencies, third sector providers, etc).

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LiveTherapy works within the clinical governance framework of Tavistock and Portman NHS Foundation Trust and enables live text, audio and visual therapeutic support for people experiencing psychological distress via referral from IAPT providers as well as directly by GPs (who currently represent 50% of all referrals to BWW).

Members (patients) choose from BWW therapists who have appropriate accreditation and at least five years experience. Members simply select a therapist of their choice from profiles of approved therapists on BWW and then propose a date/time that suits them for one or more sessions.  All therapies are NICE approved treatments for anxiety and depression – CBT, IPT, DIT, person-centred counselling, and integrative counselling.

Members complete standard clinical tests on BWW (PHQ9 or GAD7) prior to their sessions, to identify and manage risk. At the end of the session, the therapist makes a record of the session, which the patient is invited to contribute to. Members can choose to electronically share aspects of these records with third parties such as their GPs. This service is predicted to significantly impact both waiting times and improved access to Steps 1-3 of NICE recommended treatments for anxiety and depression.

Members are given the opportunity to rate the therapist on the Johnson, Miller and Duncan scale. The ratings are made public and appear openly on therapists’ BWW profiles.  This will help others assess which therapists they would find most helpful.