This resource, jointly published by Think Local Act Personal and National Voices, describes some critical outcomes and success factors in the care, support and treatment of people who use mental health services, from their perspective.
It offers a definition of personalised, coordinated care in mental health, agreed by people who use mental health services and people who work in health and social care; a series of ‘I statements’, expressing what personalised, coordinated care looks and feels like and some case studies of personalised, coordinated care in practice.
The resource has been co-produced with people who have lived experience of mental illness. It includes a number of case studies that show how good personalised, coordinated care in mental health services can be achieved around England.
The resource will help commissioners and service providers to organise person centred care and recovery oriented support for mental and physical health, and to know when they are achieving it.