A fresh start for the regulation and inspection of mental health services

A fresh start for the regulation and inspection of mental health servicesThis report outlines changes in the way the Care Quality Commission (CQC) regulate, inspect, and monitor specialist mental health services.

Download A fresh start for the regulation and inspection of mental health services

This report sets out the priorities for improving how CQC monitors, inspects and regulates specialist mental health services. It describes how CQC will work with people who use services their families and carers, providers, and other organisations to deliver these priorities. The report also sets out how the CQC will use regulatory and Mental Health Act monitoring powers to protect the rights and interests of people who are detained under the Act.

The five key questions that CQC will ask of services include:

  1. Are they safe?
  2. Are they effective?
  3. Are they caring?
  4. Are they responsive?
  5. Are they well-led?

This is illustrated in the CQC future operating model below.

Care Quality Commission future operating model